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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
There is NO J5 error code!
Could it have been a Sd error code?
And the round ball in the bottom of the tub is a check ball it has to be there so water will not flow back up into the washer from the drain line.
What type of detergent do you use?
Has the washer ever had a store bought washer cleaner through it?
The suds error code is Sd .
This detergent is it HE type detergent?
And how much detergent per load do you use?
the recommended amount from Whom the washer manufacture or the detergent manufacture
Should be 2-3 table spoons of detergent per load
Your only using 1 1/2 gallons of water per cycle
That is the entire unit including the sump the inner basket where the clothes are is 1 1/2 gallons
Look at the laundry pods and how much detergent is in those.
that is the only amount of detergent needed . if your going by what the detergent manufacture calls for they want you to use more the more detergent you use the more you by.
Have you ever cleaned the lint filter / button catch out ?
The button catch is in the bottom of the washer if you remove the lower front panel ( two screws under the panel) .it is right in the center.
And just as long as your not using over 2-3 table spoons of detergent,if you are your accumulating excessive detergent in the washer which needs to be cleaned out using a washer cleaner, I recommend a product called AFFERSH
It is sold everywhere detergents are sold .
On this washer I would clean the button catch and get all of the treasures out of there and then use the cleaner.
Depending upon how much detergent is built up in the unit you may have to use it two or three times to get the interior of the washer out