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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the fans are running and the compressor is running but no cold air is being produced, you have a sealed system issue, likely a leak of the refrigerant. Are you able to remove the inside panel at the back of the freezer to expose the evaporator coil? Can you post a picture of what you see?
Okay, so the sealed system likely has a leak. This repair will be expensive and will be something you will need to have professionally done. You can expect the cost to be about $3-400 + parts.