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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14031
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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My brand new counterdepth fridge isn't working; the freezer

Customer Question

my brand new counterdepth fridge isn't working; the freezer is fine, but the fridge isn't keeping things cool; woke up this morning and it says it's 60 degrees and it has climbed to 63; it is set for 37 degrees. Help!
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly. If another tech tries to post to you please only deal with me as this confuses the issue and further I receive no credit then for assisting....just kindly ask the other tech to leave and deal directly with me thanks!

Well there is not a whole lot you can do and I would not mess with too much as it is under warranty, but you can shut the power down to the unit for 1 full minute and turn it back on. DO this at the breaker panel and see if it starts to cool again, let em know.

We are on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM at the top of your page before you leave. Us techs only receive a SMALL PORTION of whatever you have chosen to pay after a good star rating is chosen. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks