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Hello my name is Alex. I will be happy to answer your question. If you are using the cubes they not wok with most Bosch dispensers. If you are using the cubes, do not use the dispenser just put the cubes or packets in the bottom of the dishwasher before you start it. If your dishwasher has a quick wash cycle this is the best cycle to test to see if the soap cup is opening or not. The cup should open within 5 minutes on the quick cycle. You should test it without soap. The other issue would be a bad control (most likely since the soap cup has been changed) or a bad wiring harness. If the control has been changed recently its possible the soap cup wires were hooked up to the wrong terminal on the control. Make sure there is not something obstructing the dispenser door causing it not to open.
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