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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21131
Experience:  Highly accurate diagnostician with over 30 years experience!
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My water dispenser and ice maker quit working after I

Customer Question

My water dispenser and ice maker quit working after I replced the filter.
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Hold the water dispenser paddle on for a couple minutes to purge the air from the system. Does it begin to dispense then?

Customer: replied 1 year ago.
If it does it only dispenses about 20 ounces.
Expert:  Kelly replied 1 year ago.

Are you certain you have purged all of the air from the system? If you put your old filter back in, does it do the same thing or work as it should?

Customer: replied 1 year ago.
Held the paddle for over 2 min.
Customer: replied 1 year ago.
Also tried another new filter.
Expert:  Kelly replied 1 year ago.

Do you still have the old filter that you know worked?

Customer: replied 1 year ago.
No
Expert:  Kelly replied 1 year ago.

Hmm, I suspect the new filters may be the issue if it worked fine until you replaced them. Did you buy aftermarket filters or ones made by Samsung?

Customer: replied 1 year ago.
Samsung
Expert:  Kelly replied 1 year ago.

In that case, I would have to suspect the filter housing is faulty and will need to be replaced. Would you like a link to that part?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

That part is available below.

CLICK HERE