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Hello my name is Alex. I am here to help answer your question. Open the freezer drawer and look at the rear panel. Is there frost built up on the rear panel of the freezer? If there is this is a defrost issue. Is there warm air coming out of the top of the louvers above the refrigerator door? The compressor is on the top of this model. Do you hear the compressor motor running? Please let me know so I can correctly start diagnosing this.