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Ice machines can be trick to diagnose even for qualified ice machine specialist, having said that there could be several things going on here.
1. Bad water circulation pump not supplying enough water.
2. If this unit has a thermal expansion valve, the valve could be sticking not allowing the
the freon to flow properly.
3. the plate could be coming separated from the coils. This is usually indicative of what you described as the ice forming on one side more than the other.
these are the things you friend should be looking for.
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I see this question is still open if there was nothing more I can do for you please rate my
service using the star rating system so I can put this on my done list thanks!