How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2634
Experience:  Owner at Scott's Appliance Repair
89799402
Type Your Appliance Question Here...
Joel Swenson is online now
A new question is answered every 9 seconds

My Kitchen Aid Dishwasher Type 577-1 has been overflowing.

Customer Question

My Kitchen Aid Dishwasher Type 577-1 has been overflowing. Does not seem to be draining properly
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel thank you for your interest in our service. If you have been waiting a while

I apologize we try to help as many customers as possible in a timely manner. I am now

available to help you with your question.

Customer: replied 1 year ago.
Ok. This is my first time to use this service. So not quite sure how to proceed. Anyway, you have my question. Let me know if you need any further detail.
Expert:  Joel Swenson replied 1 year ago.

The reason you dishwasher is not draining properly causing water to back up in the unit is you drain pump is not operating at properly and it needs to be replaced or cleaned out, do you have any mechanical exp or exp using a voltage/ohm meter? I just ask because I do not know who I am speaking with and what you have exp in.

Customer: replied 1 year ago.
Not an expert. Hence the reason for utilizing this service.
Expert:  Joel Swenson replied 1 year ago.

ok check inside the dishwasher and check the float its a white or off colored looking dome almost that should move up and down freely so that as the water comes into the dishwasher it rises once it hits a certain point it will kill the water flow to the machine, make sure this is not obstructed in any way.

Expert:  Joel Swenson replied 1 year ago.

is the water cutting off or just constantly running into the dishwasher?

Expert:  Joel Swenson replied 1 year ago.

if water is stopping then that is not the issue the water pump is and will need to be replaced as is it not draining properly.

part #: W10348269.

I will also link you to a video that will show you how to replace the pump: VIDEO

If you need any help at all feel free to ask me so we get this dishwasher back in working order. Thanks.

Please remember we are on the honor system here, so please do not forget to rate my service

by selecting a star at the top of the screen before you leave today. If you need anything

else, just let me know. You can continue asking follow-up questions at no additional charge

after rating my service if you still need assistance.

Customer: replied 1 year ago.
I turned dishwasher off when it began to overflow. Water still sitting, undefined, at bottom of dishwasher.
The grey dome is not obstructed and moves up and down w/out a problem.
Expert:  Joel Swenson replied 1 year ago.

ok turn the power back and let me know if water still comes in, if possible. Thanks.

Expert:  Joel Swenson replied 1 year ago.

and did you turn the power off at the breaker or just the control board of the dishwasher?

Expert:  Joel Swenson replied 1 year ago.

If the water is steadily coming in there are 3 components that could be bad:

1. the float switch

2. water inlet valve

3. the control board

so without replacing all 3 parts the only way to figure out which one is at fault is if you have a voltage/ohm meter and are familiar with using one. If not my suggestion is calling out a qualified tech to do this for you, as water and electricity does not mix well.

please remember we are on the honor system here, so please do not forget to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.