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Hello, I'm Joel thank you for your interest in our service. If
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The problem when this occurs is that even though the door lock has locked is not sending the proper signal to the computer that it has locked. One second and I will get you that part and part number. Thank You.
washer door lock assembly: part number# ###-##-####/a>. I have linked you to the part at sears but you will probably find it cheaper at amazon or ebay. Thanks.
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