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Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2075
Experience:  Owner at Scott's Appliance Repair
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I HAVE A kENMORE ELITE MODEL # 79577542600. IT HAS STOPPED

Customer Question

i HAVE A kENMORE ELITE MODEL # ***** IT HAS STOPPED COOLING PERIOD. THE DISPLAY PANEL ON FRONT SAYS ER FF. WHAT CAN I DO! I'MM LOSING EVERYTHING!
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel thank you for your interest in our service. If

you have been waiting a while I apologize we try to help as

many customers as possible in a timely manner. I am now

available to help you with your question.

Give me a moment to look up your model. Thanks.

Expert:  Joel Swenson replied 1 year ago.

The ff error code means the computer is sensing a problem with the evaporator fan motor. Plug the unit back in and in the freezer compartment you should hear a fan running verify that the fan is running if its not replace the fan.

part number: 4681JK1004D

If the fan is running then your control board has faulted and needs to be replaced.

Expert:  Joel Swenson replied 1 year ago.

Most likely the fan has stopped working and it circulates the air from the freezer to the refrigerator which would cause your cooling problem.

We are on the honor system here. Please remember to rate my

service by selecting a star at the top of the screen before

you leave today. If you need anything else, just let me know.

You can continue asking follow-up questions at no additional

charge after rating my service if you still need assistance.

Expert:  Joel Swenson replied 1 year ago.

I see this question is still open if there was nothing more I

can do for you please rate my service using the star rating

system so I can put this on my done list thanks!

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