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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
IS the noise coming from the pump?
I have no idea what you are seeing on your end...is there anyway to upload a video of it?
Yes the site may be sending you offers and such not sure, I am just a tech.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect you may have something either stuck in the holes of the tub or in one of the drum baffles. Using a flashlight, can you see anything in the drum holes, like a necklace or small screw, bobby pins, anything? Be sure to check the area around the rubber boot in the front, too.
Sorry for the issues with the system at first. Let me know what you find.