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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Typically this would happen if the door hinges are bent can you upload a photo of the door open so I can view it?
The image did not come through
ok no problem whenever you can
Maybe it would be best if you contacted a repairman for this issue. I have to get going anyways and it sounds like you may not be able to get this repaired on your own.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The hinges are likely at fault. If you open the door all the way, does the door slope or does it lay flat? Also, this is no longer a timed chat, you can reply as much as necessary and for however long as it takes at no additional cost.