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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
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Experience:  9+ years being an appliance technician with factory training.
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I have a Samsung dryer Model DV395ETPPAWRA1. It will not

Customer Question

I have a Samsung dryer Model DV395ETPPAWRA1. It will not turn off. The only way it will turn off is by keeping the door ajar. I have not tried unpluging the dryer. Would that help??
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

You definitely want to unplug the dryer for 5 minutes to see if the electronics will reset. If that doesn't work, the only thing that can cause this issue is a faulty control board if you have a stuck relay so the main control board would have to be replaced to resolve the issue I'm afraid to say.

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