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Hello sorry for your long wait for a reply, the original problem, the evaporator coils freezing up is due to a defrost problem, the unit should go into automatic defrost cycle every 8 -12 hours depending on your model. Now that is only true if it is an upright freezer, if this is a chest style freezer then you will need to manually defrost it yourself as the ice builds up over time. Now the part about it looks like it snowed in the freezer can only be cause by one problem and that is moisture which means you need to check the gasket on the door to make sure there are no rips or tears or abnormalities that would not let it close properly. Hope this helps ... let me know if I can help you with any other questions. Thanks.