Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
IS the freezer normal?
OK if you open the freezer drawer look at the very back wall towards the bottom slots do you see frost?
Can you see the silver fins through the back slots on the bottom of the rear panel in the freezer or does it just look like white there through the slots.
OK that is the vent look at the very bottom edge of the back panel there are air slots on the panel are they covered with white frost behind them? Or just take a picture of the back panel in the freezer and upload it here and I will look at it.
Are you looking inside the freezer? The back panel inside the freezer is WHITE
Just upload it with the paperclip attachment on your page
OK I believe 99% you have a defrosting issue, I would advise you to defrost the unit entirely and then try it out..if all works fine get a tech out as it will all work for 3-5 days just fine.
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