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OK the spring for the hooks has likely broken off or the tab on the plastic double hook that holds the spring has broken off. You need to carefully remove the trim bezel around the perimeter of the inner door frame. It is held in by one way snap clips on the bezel. You may break them getting it off so if you do just order a new bezel. Once off you can see if the spring broke or the double hook small tab that holds the spring in did. Here is a link to the parts for you and the breakdown.
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