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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19051
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have a Bosch Axxis washer, front door and when i tried to

Customer Question

I have a Bosch Axxis washer, front door and when i tried to turn it on, the lights for Spin, End and Start all start blinking at the same time. Door is locked and none of the buttons are responding.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

Have you tried to unplug the unit for 1 full minute and plug it back in?

Customer: replied 1 year ago.
Expert:  Appliance Guru replied 1 year ago.

OK is the unit full of water?

Customer: replied 1 year ago.
no, it got stuck before the cycle started. it is loaded with clothes.
Expert:  Appliance Guru replied 1 year ago.

Ok can you remove the filter cover and pull the nylon tab to open the door?

Customer: replied 1 year ago.
where is the filter cover? there is only a small door at the right bottom corner of the machine and when i open it, there is a plastic screen screwed in place. is that what you want me to remove? how would that open the door???
Expert:  Appliance Guru replied 1 year ago.

Do you have the model number off the unit?

Customer: replied 1 year ago.
Here is the info in the back of the machine
E-Nr.WAS20160UC/20 FD 8902 203193
Type WNM%%WAS20160UC 489020245324031935
Customer: replied 1 year ago.
hello !!!!
Customer: replied 1 year ago.
Your site says answers would be answered in 9 minutes. it has been almost 20 minutes i sent you my reply with model number.
Customer: replied 1 year ago.
24 hours??? that's not what you have advertised.
Customer: replied 1 year ago.
this is not what i signed up for. i will cancel this service since no one got back to me for almost two hours.
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The pump filter is able to be removed and cleaned through that access door. That will allow any water to drain and would allow the control to see that the water is out and allow the door to open. Also, leave it unplugged for several hours to reset the control. Any change when plugged back in?