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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Microwave oven door will not latch. Light is on, but latch

Customer Question

Microwave oven door will not latch. Light is on, but latch does not work. Help
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

If you open the door and lift up on the plastic latch prongs on the door itself, do they feel like they have spring tension pulling them down or not?

Expert:  Tyler Z. replied 1 year ago.

Also, can I get the full model number located on a sticker inside the microwave cavity and can be seen if you open the door? JEB1860 is just a partial model number.