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Often the pressure port on the side of the outer tub gets clogged up with soap and crud causing this failure. Remove the front panel then the pressure tube on the port. Start the unit then fill up the tub with hot water until it is close to coming out of the open port, get a tube and put it on the port and blow back through it multiple times to wash out the junk. Then drain the unit fully put the pressure tube back on and try it.
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OK if he removes it completely from the port and just tries a spin does it not spin to speed either?