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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
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You want to take the whole filter housing out of the unit?
I would not advise taking the whole thing out as that is a pain to do, do you own a steamer?
Can you possibly take a picture of the area in question and upload it here using the paperclip attachment?