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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Check the interface cable connector at the door hinge on the top of the unit, often the wire breaks or there is a plug issue there causing that issue.
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I just doubled check your model, yes yours does run through the wall liner, can you test the wiring between the two boards for a bad wire. Also what was the original issue?
Yes the touchpad was what I thought you had changed that is what is bad causing the button issue for sure. Just replace the touchpad and it will work fine again.
I guess we were not on the same page at all you were doing your own research listing stuff that I thought you kinda knew, but that is where I made a critical mistake. It is hard to pick up and interpret what you have parts changed or done without part numbers original issue etc... I answer a ton of questions and actually repair them for a living, I would have given you a supplier for the part as I did find it, but you are are not happy anyways so take care and good luck with the unit. Yes submit this for a refund that is not a problem