Need Appliance Repair Help? Ask a Technician for Answers ASAP
If it's draining the water while it's filling, this means that your drain hose is shoved too far down the stand pipe on your house. The hose just needs to be pulled up so it only goes down less than 8 inches. Then zip tie the hose to the fill hoses or something else so that the hose can't fall down or fall out of the stand pipe.
We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
OK then it's not actually draining out at the same time it's filling---nothing else would cause that condition.
OK so then to be clear, it's not draining and filling at the same time. It's first filling, then it's draining and showing the F20 error correct? That is something entirely different.
OK so you just have a faulty flow meter. Behind the dispenser under the top panel of the washer is a small device which measures the water coming into the washer. Either you don't have good water pressure getting to the washer form your house, or the flow meter isn't reading the water coming into the washer so you need to make sure you have good water pressure to the washer and if so, you need to replace the flow meter. You'll need the model number located on a sticker just inside the door way to order the correct flow meter for your unit.
Yes, either that or you're not getting good water pressure to the washer anymore through the hot or cold water line. because that error F20 means that the washer doesn't think water is coming into the washer fast enough.
For you maybe. But I have already told you what else can cause it and that's the drain line being shoved too far down which you say it's not---so if you're going to discredit that possibility then the only things left are what I told you.
Where I'm going with that is that I'm a technician--I see coincidences all the time since all I ever see are failed appliances. You on the other hand rarely see failed appliances.
That hose is a long hose, so where is the rest of it if it's only going down 5 inches down the pipe? If there is any question it's not routed properly, just put the hose into a 5 gallon bucket and put the bucket on the top of the washer. Start a cycle and see if you get the same error code. If not, then you know the hose is too far down the stand pipe. If you still get the error and you have good water pressure, you need to replace the pressure switch.
The stand pipe isn't as high as it should be, so the 8 inches may not be accurate. The hose is supposed to go to the top of the washer and then down into the drain pipe. It never makes it to the top of the washer since the stand pipe is so low. Either way, as I said before you can eliminate this as a possibility by putting the hose in a 5 gallon bucket and raising it to the top of the washer. If you don't get the same F20 error, you know the way the hose is routed is the problem.
You haven't even tried what I said to try.
OK perfect, then you know that the position of the drain hose has nothing to do with the problem. So we can ignore any possibility of that playing an issue. That leaves only a bad flow meter or the washer isn't getting good water supply from the hot or cold water hose going to the washer.
OK then you just have a bad flow meter and it needs to be replaced.
Yes, if you are handy.