Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Can you give me the complete model so I can see what if any error the 16 is
OK this is the Neptune TL I am going to link you the service manual, you need to put it in diagnostic mode to see if you are getting any error codes. Most bigger issues will not be worth fixing on that unit due to the part costs and labor involved in repairing that machine.
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OK sounds good