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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9390
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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My matage oven does not heat up properly

Customer Question

my matage oven does not heat up properly
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And do you have a volt -Ohm meter and know how to use it ? in order to be able to do any voltage or component testing .

Customer: replied 1 year ago.
model MGR5870 and no I do not have merter.
Expert:  Whrlp Master Tech replied 1 year ago.

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

And with out a meter to be able to do any testing there is not much I can do if you can not tell me what voltage your getting to the range or to the burners.

Expert:  Whrlp Master Tech replied 1 year ago.

Can you possibly explain your meaning of not working properly?

Customer: replied 1 year ago.
I guess we can't do business will it cost me any thing
Expert:  Whrlp Master Tech replied 1 year ago.

Can you possibly explain your meaning of not working properly?

Customer: replied 1 year ago.
It doesn't heat to max
Customer: replied 1 year ago.
The oven doesn't heat to max
Expert:  Whrlp Master Tech replied 1 year ago.

ok the oven ,the cook top?

If the oven is it the Bake or the Broil

And how are you testing it to determine this?

Expert:  Whrlp Master Tech replied 1 year ago.

Is it the Bake or the Broil selections that you have an issue with?

Customer: replied 1 year ago.
My wife is baking cooks it doesn't get hot to bake the cookies
Expert:  Whrlp Master Tech replied 1 year ago.

Ok So then I`m assuming she is using the Bake mode.

and does it heat at all during a Bake mode?

Customer: replied 1 year ago.
My found the problem so everything ok. So let me know what it will cost.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok I did not give an answer .So I will not be changing you!