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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 74366
Experience:  9+ years being an appliance technician with factory training.
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My 3 years old GE refrigerator stopped working suddenly, the

Customer Question

My 3 years old GE refrigerator stopped working suddenly, the freezer and the refrigerator are not cold any longer. What seems to be the problem?
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you hear any fans or motors running or is the unit 100% silent?

Also, is the refrigerator or freezer cooling at all or are both sides room temperature?

Customer: replied 1 year ago.
The fans are working, both sides are room temperature.
Expert:  Tyler Z. replied 1 year ago.

OK so the first thing you'll need to do is pull the refrigerator out and remove the lower back access panel. Touch the big black round compressor and is it room temperature, warm, or blazing hot? Is the fan next to the compressor running?

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?