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What is the complete model number off the unit?
Ok thanks! The freezer is only getting to 10 degrees? This is starting to sound like you have a freon issue. Can you remove the back panel in the freezer and check the evaporator frost pattern, if you only have some of the aluminum tubing frosted over and the rest is bare you have a sealed system issue and most likely a leak.
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Yes you have a leak for sure
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