Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.
Does the unit fill or anything?
In field service mode does the unit fill with water?
Ok you may just have a bad fill valve can you check it for power? Also to test this theory put in drain/spin does the pump run and does it spin?
OK is there any flashing error code on the motor board?
Yes for some reason my posts have not gotten to you...
Set the dial to the 9 oclock and press and hold the start button then rotate it around to the 3 oclock position and release the button all lights should light up...Rotate the knob in increments clockwise and pause it should fill in some and agitate and spin in others does it?
Would you like a phone call?
Have you been able to look at the LED flash pattern on top of the motor?
But you stated in field service mode it does not do anything? No SPin no agitate no fill right?
OK but you are getting an LED indicator on the motor correct?
OK the important issue is does the LED on the motor ever come on, I am thinking it does not right? It should be on
The motor LED on the board off to the right on top of the motor, I think you either have an inline fuse that is burned out in the wire harness to the motor or that board is bad.
There is a control board on top of the motor of the unit not in the control panel, this is why a phone call works better.
10 flashes- This code means there is no communication between the motor and timer/control board. If you have this code the control board is most likely the problem.
You can open and close the lid 6 times in a row fast to reset the unit.
Here is a link to the part
All I ask is please use the star rating link to rate my service, sorry for the issues.
Oh and disconnect the power for 30 seconds and when reconnecting the power open and close the lid 6 times within a 30 second period for the reset. Sometimes the reset will make it work.
OK sounds good!
OK then that motor control board is bad with 10 flash error it always can be either one but normally that is the main control and is far cheaper. If you purchased it from Repairclinic.com you can send back the main control without issue and pick up the motor.