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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9215
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a kitchenaid under counter ice machine in a house i

Customer Question

I have a kitchenaid under counter ice machine in a house i recently bought. I had a svc tech come out and theydiagnosed that the circulation pump was bad so I replaced it. It made ice for about 2 days and now it keeps going into a cleaning mode where it shuts down and the cleaning light flashes. I am not putting it into cleaning mode. I did try running a cleaning cycle using the nickle safe cleaning formula. Any ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Please count how many times the light is flashing .

it should flash a set number of times then a one second pause and then the same number of flashes again and it will do this over and over.

Customer: replied 1 year ago.
I checked this morning and the light was not flashing. The water was running but the plate was not getting cold. Any suggestions on what I should check?
Expert:  Whrlp Master Tech replied 1 year ago.

Ok do you have the unit in a clean cycle or an ice making cycle?

Customer: replied 1 year ago.
Ice Making Cycle.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok can you tell if the compressor is running or not?

Customer: replied 1 year ago.
Not currently but it was before.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok can you sell if the Condenser fan under the unit by the compressor is running or not?

Customer: replied 1 year ago.
Over the weekend I pulled the unit out and made sure everything was plugged in and that the drain plug was not kinked. The condenser fan does not seem to be running. Is there anything left that I can check before calling out a tech?
Expert:  Whrlp Master Tech replied 1 year ago.

you can test it to see if it is getting voltage or not?