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What happens when you start to start the self clean cycle exactly?
What code is flashing exactly?
F5 E1 I suspect which is what I thought your error would be. This error means that your door latch has failed and is no longer moving so that is why the unit won't self clean. Try to open the door and wiggle the door latch in case it's just jammed. If you try again and it still won't clean and you get the same error, the door latch assembly would need to be replaced.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?