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Do you have a model number so I can better assist you?
Sorry I do not know this model so I will opt out and another expert will chime in if they can help.
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OK can you remove the quick connector on the water line where it enters the door hinge?
The line is probably frozen in the wall, very common on that unit. You need to defrost the unit to get it clear again. It is really the only way to clear it.
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To clear the line that is the only way to do it, you will never get the line clear otherwise, you can try to set the refrig and freezer temps to the warmest for 24 hours and see if it clears by itself.
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