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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue.
IS the fan running in the freezer? Can you take the back panel off the inside of the freezer to see the frost pattern on the evaporator coil?
OK what is showing on the display?
OK no error codes then, this sounds like a 3 way valve issue, have your tried to power the unit off again for a minute then restart it?
OK try to power it off for a minute.