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Hi, it looks like you picked a question worth $28.
If you'd like to move forward, what is the make and model number?
Hi, what exactly is going on with the unit?
It completely shuts down? Do you see water in the bottom when it shuts down?
Hi, sounds like your touch pad is shorted. Try holding the heated dry button in for 3-5 seconds. If that does not reset it, the touch pad would need to be replaced because it's shorted.
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Yes, holding the heated dry button in locks and unlocks it. The wires on the element are loose/shorted or you have a faulty element. Two most common issues.