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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If you are certain the arm is not moving, the recirculation motor is probably at fault or the water level is too low. How are you determining that it is not moving?
Place four bowls in the lower rack, one in each corner. Turn them up so they catch water. Start the dishwasher and allow about 1 minute after the unit starts washing. Do the bowls fill up?
Sounds good, keep me posted. Thank you.
If the bowls are all full, the arm has to be moving. Are you seeing dirty dishes on the bottom?
Yes, but not usually in a minute's time. If the top arm is moving, the issue is likely with the arm itself. If you add water after it starts washing, does it seem to move then?
Yes, add about 1/2 gallon or so and see if anything changes. Low water level can cause the issue you are seeing but usually with the top spray arm.
If extra water does not help, then the diverter that adjusts between the top and bottom arms is likely faulty and will need to be replaced.
That will be just fine, thank you. Have a great day at work!
Okay, that diverter motor will likely need to be replaced then.
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