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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21202
Experience:  Highly accurate diagnostician with over 30 years experience!
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Have a Vitapur gh Efficiency Bottom Load Water dispenser

Customer Question

Have a Vitapur High Efficiency Bottom Load Water dispenser that suddenly stopped providing cold water yesterday. We can hear the click that would ordinarily start the refrigerating cycle but the compressor doesn't start. Have not confirmed the purchase date but think that the warranty may have expired in July.
Spoke with Greenway customer service earlier today only to find that there are no service centres in the Lower Mainland
So where do we start/where do we go to have this repaired?
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! There is no service available, you will need to repair it on your own. The most likely problem is the relay on the compressor. The electrical wires connect to that relay. If you remove that relay from the compressor and shake it (machine unplugged), does it rattle?

Customer: replied 1 year ago.
Have returned the water dispenser.
This reply came far outside the times quoted in the website information.
I will be seeking a refund.
Expert:  Kelly replied 1 year ago.

I understand, thank you.