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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.
If you push in on the door while it is trying to unlatch does it?
Ok there was a safety recall for this issue and Thermador will fix it still for free. CLICK HERE
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I am going off line soon I would call on the recall for it rather than messing with it yourself. That is up to you though....all I ask is please use the star rating link before leaving and if you need anything else just post back and I will help.