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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21143
Experience:  Highly accurate diagnostician with over 30 years experience!
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I have water in the bottoms tray

Customer Question

I have water in the bottoms tray
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you!

May I please have your model number so I am able to provide you with accurate, model specific information?

Customer: replied 1 year ago.

shx46b02uc/21

Expert:  Kelly replied 1 year ago.

Thank you! Are you able to see where the water leaked from? Have you removed the water and tried another cycle to see if it leaks again?

Customer: replied 1 year ago.

I took off the side and seen that there was water in the bottom tray which cause the pump to run. I drained the water in the tray and ran it again but I have not yet opened the side again to see if the water is back. what would cause the water in the bottom tray ?

Expert:  Kelly replied 1 year ago.

The most common cause is water leaking over the tub in the front, usually caused by an obstruction to the spray arm, like a utensil falling down in the rack or a plate, anything that impedes the spray arm movement. If it leaked again, you would hear the drain pump running in flood mode. I suspect you have remedied the issue by drying the base out.

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