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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If both ovens are not heating at all, there is probably an issue with the power supply to the ovens. They require 240 VAC to the heating elements. So, you may have the L1 leg to run the lights and controls but missing the L2 leg for the heaters only. Are you able to measure the voltage to the ovens from the house supply?