Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks. So let’s get started!
What error code are you getting?
That means it is not getting water, do you have water to the unit?
OK no problem did you shut the water off to the unit for some reason.
Ok have you tried to unplug the unit for a minute to see if the water tap clears?
That would reset the control board. Does the pump run or anything on the unit?
The water tap icon can mean a couple things, either you have no water or the water valve is bad, nothing else causes that issue...not the pump. You can get back to me anytime right here.
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See if your water supply is good, if so remove the top of the unit and replace the water valve on it. I would still shut power down to the unit to reset it though.
Is the unit full of water also you have listed this as a washer then posted a dishwasher in the question?
Ok the water tap can also mean you have a leak under the unit into the flood basin. Can you remove the machine from the cabinet?
OK get it out and remove the left metal side cover and check the flood basin for water, let me know when you have that out and removed.
If you would like a phone call I can submit an offer for that.
What is the complete model off the unit?
i need the complete model off the unit tag that is just a general series
Let me see if someone else can assist
No that is not it it is on the door frame, I got a lot of customers to get to and this I think is going to take long based on your skill level. Let me see if another tech has more time.
There are few techs on right now that is why I am busy, no one has picked this up yet.
I will try until someone comes if you would like, or if you want to pay more for a phone call then you get priority
ok no problem.