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kingmz
kingmz, Home Appliance Technician
Category: Appliance
Satisfied Customers: 322
Experience:  Over 10,000 home appliance repairs, manages and runs my own company.
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Just over 2 years ago, we purchased a Samsung double door

Customer Question

Just over 2 years ago, we purchased a Samsung double door refrigerator, Model rs261mdwp, with icemaker and water dispenser. When the warranty expired we started having trouble with the icemaker, we called out a repairman. He said we needed an evaporator fan, he ordered it and installed it for $500. We started having trouble again about 3 months later. The freezer side would develop a sheet of ice behind the icemaker and the whole unit would stop cooling. We couldn't afford to spend any more money on repair, so we tried unplugging it and thawing it out overnight, when we plugged it back in the next morning it would start working again. We found out that every time we did that it would start working again. Now we have to go thru that procedure every 8 weeks to keep it working. Are we stuck with this half working refrigerator, or can something be done. Thanks. Eli L. Johnson***** Soldotna, Alaska 99669 Tel:(###) ###-####
Submitted: 1 year ago.
Category: Appliance
Expert:  kingmz replied 1 year ago.

Hello my name is***** will be helping you today. It appears that you either have an issue where the door isnt properly sealing and air is getting inside or you have a defrost problem. The first issue can easily be checked by inspecting the gasket and making sure its sealing all the way around tightly. Get a flashlight and inspect all corners of the door and gasket. The second part requires a meter that can check continuity and ohms, and you will have to take the food out of the unit and remove the back panel.