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So the back panel is the part that needs to come out to see the drain hole. Remove the icemaker if you have one installed. There are just a few screws above the icemaker you need to unscrew and then unplug the icemaker and pull it out. Remove all the food inside and the shelving inside the freezer. Other than that the back panel is just clipped in around the center vent area. Slide a flat head screwdriver into the top slots toward the center of the back panel and pry on the hidden clips behind the vent to release the back panel and pull the panel forward and out.
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Unfortunately I can't give out my E-mail. But there are only 2 horizontal vent holes at the top of the back panel toward the center and that is where you pry and pull the back panel forward.
Yes, and then there are 2 more slots toward the top .
OK well I'm going to opt out then and suggest you call a technician out because I'm not sure how else I can explain it.