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Hello my name is***** will be helping you today. What I want you to do is pull the machine out about 2-3 feet and remove the top panel. There will be two phillips screws holding in the top panel. Then remove the dispenser from the unit so you can see water coming in. Then I want you to do a cycle that is cold only and then do one that is hot only. Make sure both hot and cold valves are turned on from your wall. I want you to check and see if water comes in cold when its cold and hot when its hot.