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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.
IS the compressor warm to the touch?
OK is the compressor running and vibrating..make sure it is vibrating...If so you need to remove the back panel in the freezer and check the frost pattern on the evaporator coil. If the compressor is not running but just hot let me know.
Ok this sounds like your three way valve is not working..they have a valve that controls the sealed system, which has been an issue. This is a complicated repair, but here is what it does and I believe yours has failed like all the other ones. This is not a DIY job by any means you would need a tech out for this and it is very common to fail.
3-Way ValveThe 3-way valve, like previous models, controlsrefrigerant fl ow to the evaporators. When therefrigerator is off, or in defrost, the valve is open toboth evaporators allowing for equalization.If both compartments require cooling, the valveopens to the fresh food only. Refrigerant flowsthrough the fresh food evaporator and then throughthe freezer evaporator which has the commonsuction line to the compressor. When the fresh foodis satisfied, the valve will open to the freezer onlyuntil the freezer is satisfied and the refrigeratorcycles off.
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The fans and threes way valve are controlled via the board, the board could be bad. Now have you tried to unplug the unit for 1 full minute and plug it back in?
Ok this unit is very complex for testing I can run you through diagnostics, but due to the time it will take on my end I need to send you an offer more as the question value for this unit is too low for the amount of time I will spend on the issue as today is extremely busy. If you would like me to do that I will otherwise I can place your question back on the board for others to assist.
If you need help on this get back to me later tonight when it is not as busy and I can try to assist you further if you can wait.