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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9241
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Fill washer. As soon as its filled to the right level, it

Customer Question

Fill washer. As soon as its filled to the right level, it imediately go to drain lid does not lock.
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Customer: replied 1 year ago.
You did not answer my question. VERY UNHAPPY. I will not pay.
Expert:  Whrlp Master Tech replied 1 year ago.

You need to give me a model number so that I at least know whom manufactured the product! and what kind of appliance it is !

Customer: replied 1 year ago.
MVWC415EW0
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you !

Ok so it is a Maytag Bravos unit,, So when it fills then just goes right to drain .do you have any blinking lights after that?

Customer: replied 1 year ago.
There are no lights at all.
Expert:  Whrlp Master Tech replied 1 year ago.

ok lets run a diagnostic cycle and see if you can get any error codes to show up .

1. Be sure the washer is in standby mode (plugged in with all indicators off).

NOTE: After initial power is applied, wait 10 seconds before activating Service Diagnostic Test Modes.

2. Perform the following sequence of movement using the cycle selector knob.

NOTE: AFTER RESET, sequence “a” through “e” must be completed within 6 seconds.

RESET - Rotate cycle selector knob counterclockwise one or more clicks to clear sequence.

a. Rotate cycle selector knob clockwise one click and wait ½ second.

b. Rotate cycle selector knob clockwise one click and wait ½ second.

c. Rotate cycle selector knob clockwise one click and wait ½ second.

d. Rotate cycle selector knob counterclockwise one click and wait ½ second.

e. Rotate cycle selector knob clockwise one click.

 Successful activation of Diagnostic Test Modes will be indicated by all status LEDs (except for Lid Locked) flashing ON and OFF in half-second intervals.

3. There are several accessible Diagnostic Test Modes shown in the chart below.

To select the desired Mode of Operation, turn the cycle selector knob until the status LEDs match the mode desired to enter.

We want just the DONE light to be one.

ONCE THE DONE LIGHT IS ON .

Press the START button to enter Fault Code Display Mode.

The status LEDs flash on and off.

1. To view last 4 fault codes:

 Turn cycle selector knob clockwise to view fault codes in the order of most recent to oldest.

NOTE: A fault/error code will be removed from memory if it does not reoccur after 10 consecutive wash cycles.

And let me then know which lights are on ,you should have one set of lights on a short pause ans a second set of lights on this will tell me what if any error codes you have in the controls memory.

Customer: replied 1 year ago.
Please cancel all my requests I will call call for service myself. I have no idea how to run a check. and I shouldn't have to. It's too bad that I can't get a simple answer. Do not charge any thing on my card. You were no help./
Expert:  Whrlp Master Tech replied 1 year ago.

It appears that you think Appliance repair is easy!! which all these electronic controlled appliance is is not !!

The appliance just does not come out and tell you what is wrong with it.

And I sent you step by step instructions on how to run diagnostics and bring up the error codes.

Good luck