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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.
Are you handy and do you have a volt meter?
I can assist with fixing this issue I was just asking if you had a volt meter.
A phone call costs more to do, if you want to do this over chat it is 23 only...if not I understand just let me know
Yes that is fine, do you have some basic tools?