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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 13955
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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3 year old Kenmore Microwave, Over-Range, Oven turntable not

Customer Question

3 year old Kenmore Microwave, Over-Range, Oven turntable not turning. All else seems
okay.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

Are you handy and do you have a volt meter?

Customer: replied 1 year ago.
We did not call and we did not get help from tech. Therefore, please do not charge us for the $23.00. The reason
I did not reply to his request..........we do not have a volt meter.
Expert:  Appliance Guru replied 1 year ago.

I can assist with fixing this issue I was just asking if you had a volt meter.

Customer: replied 1 year ago.
how much is this going to cost me? First it was $5.00, then $23.00. Now if I call you is it another $18.00 on top of $28.00???
Expert:  Appliance Guru replied 1 year ago.

A phone call costs more to do, if you want to do this over chat it is 23 only...if not I understand just let me know

Customer: replied 1 year ago.
I do not want to use the phone
Expert:  Appliance Guru replied 1 year ago.

Yes that is fine, do you have some basic tools?