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Hello my name is***** will be helping you today. Firstly I will need the model number. To locate the model number, open the door and find the sticker that has model and serial number. I just need the model number.
Thank you, ***** ***** while I look this up.
Have you put the cycle on spin when you drained the water out? The washer will not spin unless the water is completely drained out. If you have no restrictions in the pump such a sock or bra strap blocking the impeller then you will need to replace the drain pump, OEM Part - Manufacturer #00436440
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