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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a Kenmore Elite electric range, Model C970688322,

Customer Question

I have a Kenmore Elite electric range, Model C970688322, Serial No. NF81411518 that is 7.5 years old. When trying to set preheat I get an F31 Err on the screen. Does that mean the mother board is gone?
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

The F31 error code indicates a shorted oven temperature sensor probe. You will need to check the sensor for 1100 ohms at room temp with a meter. If the probe tests good the main clock control board is bad. It generally is a bad clock when I see that code though.

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