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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.
If neither the bake or broil is working there is a thermal cut out fuse on the back of the oven. You have to slide the unit out of the cavity, remove the rear panel on the oven and you will see it right there. That will be bad. Here is a link to it. CLICK HERE
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Just like the part at the link in the post above or here it is again...CLICK HERE
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