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Was the pump running even though it did not drain out or will the pump not run? How long did you leave it unplugged?
You would have heard the pump humming or buzzing. If it won't clear out of service mode, the control still has issues as initially suspected.
You can try leaving it unplugged for a bit longer, like an hour or two.
Well, if it is full of water it will not unlock or allow any other functions.
Beyond an extended power cycle to reset, just replacing the very expensive control.
Leaving it unplugged for a couple of hours.
Pumps are not usually intermittent. They either work or they don't and have a very low failure rate.
If you remove the bottom panel, there is an emergency release lever at the bottom of the lock assembly. It is a round plastic part that you pull down and it will release the door lock.
You can just start a cycle and then cancel it and the pump should come on. Or, you could walk through the service mode and energize the pump.
Turning the pump on, you can do that in the service mode when you walk through the various steps.
That is the fill valve assembly. Is it not filling properly now?
I do not suspect the solenoid valve is faulty.
Well, it means it was powered up. With no water in it, you can't tell if it pumped or not but they are not usually intermittent/
I think the control is not energizing the pump when it should be and the erratic operation....
What is the model number again?
Sorry, on that model there is no cancel.
Will it now start a new cycle?
I would do without in case it fails again.
Okay, so the control probably just has some glitch in it.
That sure sounds like what is happening to me.
I suspect that new board will correct that.
So the pump has quit working now? It has to program according to the programming sheet that comes with the control or it will not work. Did you buy the control new?
That is not good.....if the control will not program it will not work in the machine. The pump is probably a secondary issue.
If the control is not programmed for the model you have, which it will not program for, those codes are not of value because the control is not programmed correctly.
If the pump is humming, it is getting power. It has to be either something obstructing the pump impeller or the pump is faulty.
Awesome, keep me posted. Glad it is working for you now!