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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21129
Experience:  Highly accurate diagnostician with over 30 years experience!
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I'm still having problems with my washer. It did several

Customer Question

I'm still having problems with my washer. It did several loads and then it locked up again this morning. Tub full of water. Got it into service mode. Same errors. Checked the pump filter, nothing there. Went through several tests. Then did t13, and now
it is locked in Service mode. I can't get it out. Unplugged it for awhile, plugged it back in, still locked in service mode. Any ideas? Thanks
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Was the pump running even though it did not drain out or will the pump not run? How long did you leave it unplugged?

Customer: replied 1 year ago.
I don't know if the pump was running or not. How could I tell? I left it unplugged for at least 15 minutes before I tried to plug it in and get it out of service mode.
Expert:  Kelly replied 1 year ago.

You would have heard the pump humming or buzzing. If it won't clear out of service mode, the control still has issues as initially suspected.

Customer: replied 1 year ago.
My sister had a load in the washer, so when I checked the pump filter, I had to drain all the water. Then when I ran the EOL test, it filled back up with water, so I hadn't check the tub to pump hose like I had planned to do.
Customer: replied 1 year ago.
That's what I was afraid of.
Expert:  Kelly replied 1 year ago.

You can try leaving it unplugged for a bit longer, like an hour or two.

Customer: replied 1 year ago.
Okay, when I plug it back in, the screen shows door locked, and then it doesn't matter what button sequence I push, every button I push is answered with a double beep.
Customer: replied 1 year ago.
Will the control panel cause it not to drain, or do you think there is still an issue with the drain pump/motor?
Expert:  Kelly replied 1 year ago.

Well, if it is full of water it will not unlock or allow any other functions.

Customer: replied 1 year ago.
I emptied the tub again. Still locked in service mode. Door locked. I will leave it unplugged for an hour or two to try to get the door to unlock so I can get the clothes out before they mold. Any other suggestions?
Expert:  Kelly replied 1 year ago.

Beyond an extended power cycle to reset, just replacing the very expensive control.

Customer: replied 1 year ago.
What is an extended power cycle?
Expert:  Kelly replied 1 year ago.

Leaving it unplugged for a couple of hours.

Customer: replied 1 year ago.
If I go ahead and order the control panel part, will that fix the pump/draining issues? Or do you think that part needs replaced, too? Should I order the panel first, and then try it and see if it fixed it? I hate wasting time, if I need both, I would rather order both at the same time. There are four families that need this washer.
Expert:  Kelly replied 1 year ago.

Pumps are not usually intermittent. They either work or they don't and have a very low failure rate.

Customer: replied 1 year ago.
Good to know that about the pumps.
So, it's been a couple hours. I just plugged it in. Still locked up. I've already ordered the control panel part. How do I get the clothes out in the meantime so they don't get ruined?
Expert:  Kelly replied 1 year ago.

If you remove the bottom panel, there is an emergency release lever at the bottom of the lock assembly. It is a round plastic part that you pull down and it will release the door lock.

Customer: replied 1 year ago.
Perfect. Got the clothes out. In doing so, it disengaged the service mode. I put it back into service mode and it is functioning there again. Is there a test I can do on it now to see if the pump is bad, or can I not do that until I have a new panel?
Expert:  Kelly replied 1 year ago.

You can just start a cycle and then cancel it and the pump should come on. Or, you could walk through the service mode and energize the pump.

Customer: replied 1 year ago.
I'll try cancelling a cycle. What does energize the pump mean?
Expert:  Kelly replied 1 year ago.

Turning the pump on, you can do that in the service mode when you walk through the various steps.

Customer: replied 1 year ago.
One of the error codes was 23. The troubleshooting chart says "If the above steps do not clear the problem, or for Error code 23: Replace solenoid valve assembly."Where is that exactly?
Expert:  Kelly replied 1 year ago.

That is the fill valve assembly. Is it not filling properly now?

Customer: replied 1 year ago.
No, I'm pretty sure it is filling properly. At least for the number of times I have emptied the tub when it was clear full, I want to say it is. I could be wrong.
Expert:  Kelly replied 1 year ago.

I do not suspect the solenoid valve is faulty.

Customer: replied 1 year ago.
I did the t05 test, the Pump test. It displayed the "P" and then I could hear the hum for 60 seconds before it went back to the t05 screen. Does that mean the pump is fine?
Expert:  Kelly replied 1 year ago.

Well, it means it was powered up. With no water in it, you can't tell if it pumped or not but they are not usually intermittent/

Customer: replied 1 year ago.
Okay, I'm just having a hard time believing the control panel will fix the drain problem. Something electrical rather than a mechanical malfunction. But I guess I'll just have to give it a try when it gets here. Thanks.
Expert:  Kelly replied 1 year ago.

I think the control is not energizing the pump when it should be and the erratic operation....

Customer: replied 1 year ago.
Sorry to keep bothering you. How exactly do you cancel a cycle? If you have started a cycle and you push pause, that only holds the place. Would you have to push the power button to cancel the cycle? After you push it, it should drain?
Expert:  Kelly replied 1 year ago.

What is the model number again?

Customer: replied 1 year ago.
WBVH5100HWW
Expert:  Kelly replied 1 year ago.

Sorry, on that model there is no cancel.

Customer: replied 1 year ago.
Ah hah. That would explain it. Hmmm.
Expert:  Kelly replied 1 year ago.

Will it now start a new cycle?

Customer: replied 1 year ago.
I'll try it. With our without a load in it?
Expert:  Kelly replied 1 year ago.

I would do without in case it fails again.

Customer: replied 1 year ago.
the cycle started normally. Doors locked, the tub does it's 2 spins, the door unlocked, locked, and then the water started filling the detergent holder. ???
Customer: replied 1 year ago.
Everything was normal.
Expert:  Kelly replied 1 year ago.

Okay, so the control probably just has some glitch in it.

Customer: replied 1 year ago.
just replace it, then. Sounds like a plan.
Expert:  Kelly replied 1 year ago.

That sure sounds like what is happening to me.

Customer: replied 1 year ago.
halfway through the cycle something glitches and freezes. The minutes keep counting down, but the tub doesn't spin, it doesn't rinse, and it doesn't drain. The door even unlocked around 25 minutes.
Expert:  Kelly replied 1 year ago.

I suspect that new board will correct that.

Customer: replied 1 year ago.
I'm back, unfortunately. Got a new control panel. Installed it. Went through the service mode to t01 where I would input the model into the system. The directions say I am supposed to select 05 as the correct model, except the problem is it only scrolls to 03. I tried to select one of those. Started a load. Filled up the tub halfway to the top of the door and quit. I went through all the tests in the service mode, but could not get it to pump out the water. t02 indicates an entirely new host of errors. Ended having to bail all the bottom again. The pump was very warm to the touch after trying to work on the washer for about 2 hours. Very frustrating. What am I supposed to do now? Thanks
Customer: replied 1 year ago.
We desperately need this washer fixed. If you could reply ASAP, that would be awesome. Thanks!
Expert:  Kelly replied 1 year ago.

So the pump has quit working now? It has to program according to the programming sheet that comes with the control or it will not work. Did you buy the control new?

Customer: replied 1 year ago.
I bought the part on ebay. Here is what was in the write up: "All our quality parts here at The Appliance Barn are harvested from functional units that were cosmetically damaged during distribution or when upgraded by end user. Unless otherwise noted, all used parts are sold AS-IS. All parts go through a multi-step test process and are guaranteed to be fully functional. All of the parts sold are 100% guaranteed to work properly."The pump was having problems the last time I talked to you. I could not get it to pump out the water. None of the tests will pump out either.
Customer: replied 1 year ago.
There was no sheet that came with it. I just used the one that was in the housing of the top of the washer.
Expert:  Kelly replied 1 year ago.

That is not good.....if the control will not program it will not work in the machine. The pump is probably a secondary issue.

Customer: replied 1 year ago.
The new error codes that show are 22,39, 64,48, and 70.
Expert:  Kelly replied 1 year ago.

If the control is not programmed for the model you have, which it will not program for, those codes are not of value because the control is not programmed correctly.

Customer: replied 1 year ago.
I tried to program the panel to any of the codes available and it did nothing. I couldn't even get it to start a cycle, in any of the modes. So I put the old panel back in and it started a cycle just fine. It's just when it gets to pumping out the wash water, it gets stuck. It stays in wash mode for the rest of the cycle because it doesn't pump out the old water. I can hear the hum from the pump, but it doesn't do anything, except get hot. It's getting an electrical signal, but it doesn't seem to be functioning. Is there any way to test the pump and see whether it's the pump or the panel?
Expert:  Kelly replied 1 year ago.

If the pump is humming, it is getting power. It has to be either something obstructing the pump impeller or the pump is faulty.

Customer: replied 1 year ago.
I think all is in proper working order now. I removed the pump and disassembled it. I found some rubber had wrapped around the impeller. So far it has gotten past the stage it kept quitting on previously. It has also pumped out the tub, so I'm hoping that's the last you'll hear from me. Thanks for your continued help.
Expert:  Kelly replied 1 year ago.

Awesome, keep me posted. Glad it is working for you now!

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