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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19022
Experience:  Highly accurate diagnostician with over 30 years experience!
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My power went out and now my ice and water do not work in my

Customer Question

my power went out and now my ice and water do not work in my door
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Unplug the refrigerator for about 5 minutes. Does dispenser operation restore when plugged back in?

Customer: replied 1 year ago.
Did not work!!!'
Expert:  Kelly replied 1 year ago.

Are the lights on the display, just not responding?

Customer: replied 1 year ago.
when I press to get ice it makes a beep sound
Customer: replied 1 year ago.
Hello
Customer: replied 1 year ago.
No ice or water
Expert:  Kelly replied 1 year ago.

Sorry for the delay, I am working on several questions.

Expert:  Kelly replied 1 year ago.

Is the dispenser lock light on, meaning the child lock is on?

Customer: replied 1 year ago.
No
Customer: replied 1 year ago.
No lights are on
Customer: replied 1 year ago.
No temp nothing
Customer: replied 1 year ago.
Is there a reset button
Expert:  Kelly replied 1 year ago.

Oh okay, that is a different problem. You initially stated that the lights were on. If no lights are on, the main control on the back of the cabinet was likely damaged during the power issue. You can try an extended power cycle (unplug for a few hours) but the board will probably need to be replaced. Can you please post the serial number from the refrigerator, please?

Customer: replied 1 year ago.
K3847358
Customer: replied 1 year ago.
Great that sucks
Expert:  Kelly replied 1 year ago.

I agree, that is not good. The board is mounted on the back of the refrigerator, under the square cover.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

CLICK HERE

Please let me know if you have additional questions or need clarification. There is no additional charge for any follow up help!

Please remember to leave positive feedback before you leave. If you have any other questions, please let me know! You may continue asking follow-up questions until you have all the information you need, even after rating my service. Thank you!

Customer: replied 1 year ago.
It was good! I don't like how you have to pay additional to talk to them on the phone!
Expert:  Kelly replied 1 year ago.

Thank you, ***** ***** on a star to rate, thank you.

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