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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 77618
Experience:  9+ years being an appliance technician with factory training.
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When the time is entered and start is pressed on microwave

Customer Question

when the cook time is entered and start is pressed on microwave the screen comes up and says close door but the microwave won't start
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

This means that either one of your door switches are starting to fail or the display board board is bad and will need to be replaced. you will need to take the microwave apart to access the door switches. Below is a link to a video on how to test the door switches. Access is probably different, but that's not the point. The point is to show you how to test the switches. Either replace the faulty switch, or replace the control board if all the switches check good.

CLICK HERE for video

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Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?